18.03.2020

Refund for the cancelled events

Dear visitors!

We will offer you a full refund for the events canceled between 19 March and 30 April. You can return tickets for the canceled events up until 31 May 2020. If you have the opportunity to postpone your visit to the box-office, please do so in order to avoid the queues.

The procedure of returning tickets purchased at the box-office and through the official website of the Mikhailovsky Theatre (www.mikhailovsky.ru) for the canceled events is as follows:

If you purchased tickets on the official website of the Mikhailovsky Theatre, the refund will be made automatically. There is no need to come to the box-office or to fill in any forms for the refund — the money will be credited to the card within 45 business days, depending on the issuing bank. An automatic return notification and a receipt will be sent to your Email address.

If you purchased tickets at the box-office of the Mikhailovsky Theatre, you will have to apply for a refund at the box-office of the theatre. You will need to have a passport and tickets with you.

If you paid for the purchased tickets in cash, the refund will be made in cash within 10 days from the date of application for the refund.
If your paid for the tickets by credit card, the refund will be made to the card used for the payment. You will need to have the card with you.

Please note that the procedure for returning tickets purchased from the official partners of the theatre will be posted shortly.

More Gallery