New policy for ticket returns

We would like to inform all patrons that, in connection with the entry into force of a new federal law, from 1 September our ticket returns policy is changing.

Patrons are entitled to a 100% refund of the cost of a ticket if it is returned at least ten days before an event begins, a 50% refund if the ticket is returned at least five days before the event, and a 30% refund if the ticket is returned at least three days before the event. The cost of tickets returned fewer than three days before an event begins is not refundable.

Tickets bought through special programmes or offers in which exceptional conditions for ticket sales apply (including free and discounted tickets) may not be returned.

More information on our ticket returns policy is available on a dedicated page on our website.