20.06.2020
Box Office Opening
Dear friends,
On 22 June, we open our box office for the refund for the tickets purchased in the theatre box office and box offices of our partners.
Box office Opening Times:
Monday to Friday 12pm — 8 pm
On Saturday and Sunday the box office will remain closed.
We would like to ask you to follow the ticket return schedule that will help to avoid queuing for a long time.
On 22 and 23 June, ticket refund will be made for the performances on 19-22 March.
On 24 June, the box office will remain closed.
On 25 and 26 June, ticket refund will be made for the performances on 24-31 March.
The schedule of the ticket refund for the other cancelled performances will be announced shorty.
If you do not have an opportunity to visit the box office of the theatre on the above mentioned days, you can return the tickets within six months after the restrictive measures have been lifted.
We would like to ask to follow the social distancing guidelines and wear personal protective equipment. You can enter the theatre only wearing a mask and gloves.
The theatre box office does not refund the electronic tickets. In order to return the electronic tickets purchased through the websites of our partners, you do not need to visit the theatre box office or the box offices of our partners. The ticket refund will be made to the bank card used for the purchase of the tickets.
The list of the partners and the terms of the refund are as follows:
bileter.ru (automatically on the website of the partner)
biletsofit.ru (on the website of the partner at biletsofit.ru/virus)
ticketland.ru (on the theatre website at mikhailovsky.ru/en/buy_now/purchase_rules/return_policy/)
afisha.yandex.ru (on the website of the partner at yandex.ru/support/afisha/theatre-return.html)
kassir.ru (to be announced shortly)
We would like to ask to follow the social distancing guidelines and wear personal protective equipment. You can enter the theatre only wearing a mask and gloves.
Sincerely yours,
Mikhailovsky Theatre
On 22 June, we open our box office for the refund for the tickets purchased in the theatre box office and box offices of our partners.
Box office Opening Times:
Monday to Friday 12pm — 8 pm
On Saturday and Sunday the box office will remain closed.
We would like to ask you to follow the ticket return schedule that will help to avoid queuing for a long time.
On 22 and 23 June, ticket refund will be made for the performances on 19-22 March.
On 24 June, the box office will remain closed.
On 25 and 26 June, ticket refund will be made for the performances on 24-31 March.
The schedule of the ticket refund for the other cancelled performances will be announced shorty.
If you do not have an opportunity to visit the box office of the theatre on the above mentioned days, you can return the tickets within six months after the restrictive measures have been lifted.
The tickets will be refunded as follows:
- If the tickets were purchased in the theatre box office and it was a cash purchase, the refund will made in cash. You will need to present the theatre ticket.
- If the tickets were purchased in the theatre box office with a bank card, the tickets will be refunded to the bank card used to purchase the tickets. You will need to present the tickets and the bank card.
- If the tickets were purchased in the box office of the theatre’s partners, the refund will be carried out via bank transfer to the purchaser’s bank account within 10 business days from the day of the ticket return. You will need to present the tickets and the passport as well as the bank details (full name of the bank, the TIN, RCBIC, IEC of the bank, the correspondent account, full name of the account holder, and the current account). Only the card/account holder can apply for the refund to the card/account.
We would like to ask to follow the social distancing guidelines and wear personal protective equipment. You can enter the theatre only wearing a mask and gloves.
The theatre box office does not refund the electronic tickets. In order to return the electronic tickets purchased through the websites of our partners, you do not need to visit the theatre box office or the box offices of our partners. The ticket refund will be made to the bank card used for the purchase of the tickets.
The list of the partners and the terms of the refund are as follows:
bileter.ru (automatically on the website of the partner)
biletsofit.ru (on the website of the partner at biletsofit.ru/virus)
ticketland.ru (on the theatre website at mikhailovsky.ru/en/buy_now/purchase_rules/return_policy/)
afisha.yandex.ru (on the website of the partner at yandex.ru/support/afisha/theatre-return.html)
kassir.ru (to be announced shortly)
We would like to ask to follow the social distancing guidelines and wear personal protective equipment. You can enter the theatre only wearing a mask and gloves.
Sincerely yours,
Mikhailovsky Theatre
